Before calling Platinum Air for heater repair, try the following troubleshooting tips. See if the problem is resolved.

  • Set your thermostat to heat mode. Set the temperature a few degrees above the existing room temperature.
  • Make sure your heating equipment is getting power from your home’s circuit breaker panel. Make sure that the external on/off switches near the unit is set to ‘on.’
  • Change the air filter if it is dirty or clogged with dust.